The Department of Homeland Security has accused the Hilton hotel chain of refusing service to Immigration and Customs Enforcement agents operating in Minnesota, raising concerns about what DHS described as a coordinated effort to block federal law enforcement officers from securing lodging while on duty.

The allegation surfaced after DHS posted on social media, sharing screenshots of email exchanges that appeared to show Hilton hotel staff denying bookings to ICE agents specifically because of their role in immigration enforcement.

According to DHS, the refusals were not isolated incidents but part of a broader pattern targeting ICE personnel in the state.

NO ROOM AT THE INN!@HiltonHotels has launched a coordinated campaign in Minneapolis to REFUSE service to DHS law enforcement.

When officers attempted to book rooms using official government emails and rates, Hilton Hotels maliciously CANCELLED their reservations. This is… pic.twitter.com/qKMKypGtzi — Homeland Security (@DHSgov) January 5, 2026

Journalist Bill Melugin reported on the allegation, citing both DHS statements and information he received directly from ICE officers working in Minnesota.

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“DHS just posting on social media a short time ago, accusing the Hilton hotel brand of refusing service to ICE agents in the state of Minnesota,” Melugin said.

“This is their X post, essentially saying Hilton is doing a coordinated campaign to stop ICE officers from booking hotels in Minnesota.”

Melugin explained that DHS shared screenshots documenting the alleged refusals.

“They posted a couple of screenshots of email exchanges showing staff at at least one Hilton Hotel telling them we researched you, we found out your immigration agents and we are not going to provide you service,” he said.

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According to Melugin, similar reports have come in from multiple ICE officers stationed in Minnesota, suggesting the issue extends beyond a single property.

“Sandra, I can tell you, it is not a one off,” Melugin said.

“I've gotten texts from other ICE officers on the ground in Minnesota, showing me screenshots of other Hilton Hotels denying them service specifically because they are immigration agents.”

The allegations have prompted further inquiry from both DHS and Melugin’s reporting team. Melugin said his team is actively working to verify the claims and is seeking an official response from Hilton.

“Our team on the ground is looking into it, and has reached out to Hilton for comment, and we'll update our viewers when we hear more on that front,” he said.

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